Saga Studio AI

Write to the studio. Not a ticket queue.

This form goes to the same small team that builds the thing. A person reads every message — usually a reply within a day, sometimes the same hour, occasionally a bit longer if a render is on fire. No sign-in needed, no bot triage, no case number to recite back at us.

The only address we'll use, and only to answer this message.
Detail helps. Nothing here is read by a machine first.

Before you write
  • A failed render already refunded itself. Errors return the full charge to your balance automatically — that's a code path, not a ticket. The trust page spells it out.
  • Every charge has a line. Top-ups, renders, settlements and refunds are itemised on your billing page; most money questions answer themselves there.
  • Prices are public. The rate board quotes live, at your exact settings, without an account.
  • Craft questions have a manual. Model casting, lighting, and the draft-then-finish habit live in the field guide.
  • Still stuck? Write anyway. Bug reports, refunds, account closure and content reports all belong in this form.